Returns & Exchanges

Returns made clear

We want you to feel good about your purchase. Eligible items may be returned within 30 days of the delivery date. Before mailing anything, email info@themysisterscottage.com with your order number and the item you wish to return.

Return eligibility

Returned merchandise must be unworn, unwashed, unaltered, free of odors or marks, and sent back with original tags and packaging when provided. We may decline items that do not meet these conditions.

Non-returnable items

Gift cards, final-sale merchandise, intimate apparel, swimwear with removed hygiene protection, and items marked non-returnable cannot be returned unless they arrive defective or incorrect. Personalized or special-order merchandise is also final sale unless otherwise stated.

Return shipping and refunds

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We recommend a trackable service because My Sisters Cottage cannot be responsible for return parcels lost in transit. Original shipping charges are not refundable except where required by law or when we made an error.

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Financial institutions may require additional business days to post the credit.

Exchanges

Availability changes quickly. The fastest way to secure another size or color is usually to place a new order and return the original eligible item. Contact customer care if you need help choosing the best option.

Damaged or incorrect items

Please contact us within seven days of delivery and include clear photos of the item, packaging, and shipping label. We will evaluate the issue and provide replacement, return, or refund instructions as appropriate.